1. Who we are
The store is operated by WDSPORTZ LTD (company number 11405211), registered at 1 Hanley Street, Nottingham, England, NG1 5BL. Store support: w.ude@wdsportz.com.
2. What you are buying
The product name, selected match, customer type, price and stated turnaround shown before payment form part of your order. A full-match product is access to the approved customer delivery copy. A highlights product is a bespoke editing service using usable footage and the identification information you provide. Graphics or revisions are included only where the product description expressly says so.
Only match-and-product combinations displayed as available may be purchased. A listed product does not transfer ownership of WDSportz's source footage or copyright.
3. Order acceptance and payment
Stripe processes payment securely. WDSportz does not receive your full card number or security code. A Checkout page or browser return is not payment confirmation; an order begins only after Stripe confirms a successful payment and WDSportz creates an Order ID.
Your first email acknowledges the paid order. It does not promise a particular player appearance, edit or delivery outcome beyond the purchased product and these terms.
4. Information you must provide
You must provide accurate contact, match, club and player-identification information. Player highlights normally require the player's name, team and shirt number where known. We may place an order in Customer Information Required until we can identify the correct player.
5. Turnaround and delivery
A stated turnaround begins when payment is confirmed, required customer information is complete, source footage is available and WDSportz accepts fulfilment. Priority and Express products are offered only where capacity has been reserved. We will tell you promptly if customer delay, source-footage failure or another disclosed exception affects the deadline.
Delivery is through a customer-only link or another agreed controlled method. You must not attempt to access internal WDSportz files or another customer's order.
6. Your licence
Unless the checkout states otherwise, an Individual Player/Staff product is licensed for the purchaser's personal, non-commercial viewing and portfolio use. A Club/Team product is licensed for the purchasing club's internal and agreed promotional use. You must not resell, sublicense, rebroadcast, commercially exploit or remove ownership notices without written permission. Third-party music, competition marks and other rights remain subject to their owners' rules.
7. Cancellation and digital supply
Consumers may have a 14-day cancellation right for distance contracts. If you ask WDSportz to begin a service or supply digital content during that period, checkout will request your express instruction and the legally required acknowledgement about how early performance or supply affects that right. This does not affect remedies for content or services that are faulty, not as described or not provided with reasonable care and skill.
8. Footage or identification problems
If footage is unavailable, unusable, cannot lawfully be supplied or does not reliably identify the requested player, we will pause the order and offer an appropriate remedy, which may be further information, an alternative product, remake, price adjustment or refund. We will not fabricate a player edit.
9. Changes, complaints and contact
Contact w.ude@wdsportz.com with your Order ID as soon as possible. We may update these terms for future orders; the version presented when you order applies to that purchase.