How to request help
Email w.ude@wdsportz.com with your Order ID, the problem and any relevant delivery evidence. Do not email card numbers, CVCs, passwords or banking credentials.
Duplicate payment
Where Stripe and our order records confirm an accidental duplicate payment for the same order, WDSportz will refund the duplicate amount to the original payment method.
Unavailable or unusable footage
If WDSportz cannot lawfully supply the purchased footage, the source is unavailable or the material is insufficient for the purchased product, we will offer a suitable alternative only with your agreement. Otherwise, we will refund the affected order.
Player identification
If we cannot reliably identify the player, we will ask for more information. If identification remains impossible, the order enters Refund Review. Where the information originally provided was inaccurate or incomplete after work began, we will explain any reasonable, evidenced deduction before agreeing a remedy; your statutory rights remain unaffected.
Wrong product or customer change
Contact us promptly. Before work or digital supply begins, we will normally cancel or move the payment to an agreed product. After work begins, the remedy depends on work already performed, digital content already supplied and your statutory cancellation rights.
Missed turnaround
If WDSportz misses a paid Priority or Express deadline for reasons within our control, we will offer an agreed revised deadline and refund the expedited-service difference, or another remedy appropriate to the failure. Customer delay, incomplete information and disclosed source-footage problems pause the service clock.
Faulty delivery or edit
If a link fails, we will restore controlled access. If the supplied product is not as described or a service was not performed with reasonable care and skill, we will repair, replace, remake, reduce the price or refund as required by law and the circumstances.
Refund control
Refunds are approved by Williams or an authorised Finance representative and returned through Stripe to the original payment method. Processing time after approval depends on Stripe and the customer's payment provider.